Companies in the Philippines need to adopt technologies like automation and artificial intelligence to get rid of repetitive and redundant processes, a partner of business advisory firm Grant Thornton says. Grant Thornton partner Depender Kumar Depender Kumar, in his presentation during the 8th P&A Grant Thornton Business Forum in Manila, says Philippine companies, including business process outsourcing providers, are slow to embrace automation and struggle to change. "To be honest, if they [BPOs] don't change the way they do things, they will pay locally for the disruption. Most of what is done by the BPOs are repetitive. You don't need a lot of intelligence to do the work that is with you.