This article was written by Harry Chiang, a Financial Analyst at I Know First. "The big paradox here is that people think technology will lead to banking becoming more and more automated and less and less personalized, but what we've seen coming through here is the view that technology will actually help banking become a lot more personalized." Over the past few years, news articles have casually floated the term'Artificial Intelligence' around at an increasing rate. It's one of those buzzwords that somehow finds its way in to every tech-related conversation. Even the least tech-savvy person has a vague notion of what it is. The problem is, some of the more tech-savvy person don't have a much clearer notion of what it is either. The definition of AI ranges and has vague boundaries.