MiX Telematics Case Study
Using AWS, MiX Telematics now hosts its SaaS platform on a secure, fault-tolerant, and low-latency global cloud. It has achieved its goal of securing data, while lowering costs and simplifying compliance.
“There’s definitely a cost and service benefit to using AWS,” says Lewis “By shifting our infrastructure costs away from large, one-off purchases towards manageable monthly bills, we have better control.” What’s more, MiX Telematics can avoid increasing the price of its own service offering. Lewis says: “Because our business is largely based on annuity revenue, the cost of hosting the application is something we have to manage very carefully without compromising our service. The MiX brand is about delivering high-quality solutions to our customers globally. Hosting with AWS helps us deliver on that promise.”
The application is now highly available across time zones, and customers can rest assured that their data is safe. “We strive for a very high uptime,” says Lewis, “but we have to guarantee absolutely no data loss. Each customer has an agreed recovery time objective (RTO). However, the recovery point needs to be zero in all circumstances. Thanks to AWS, we now can ensure this, while it was difficult to achieve it before.” Latency has also improved, particularly for customers in Australia and New Zealand, who have been quick to praise the new platform.
Regulatory compliance is a must for MiX Telematics’ customers, so by extension it demands the same of its suppliers. Having ISO27001 certification, for example, was a non-negotiable prerequisite. “We do business across various industries, and some of them have very strict requirements regarding data privacy, retention, and security. It certainly helps that AWS carries all these certifications,” says Lewis.
The team also discovered a wealth of AWS features that a traditional hosting company—cloud or otherwise—doesn’t provide. “We’re looking at increasing our use of AWS with new features like Amazon Aurora and PostgreSQL databases, as well as Amazon Simple Queue Service (Amazon SQS) and AWS CloudFormation. Plus, we’d like to use Amazon Route 53 more extensively, such as for latency-based routing,” says Lewis. “We also like the AWS Marketplace for prototyping because we can easily deploy something, have a look at the product, and then delete it if it’s not working for us. Using traditional hosting, the whole process could take a couple of months.” Using the AWS APIs and Amazon SQS, MiX Telematics has already been able to provide telematics data directly to one customer that also runs its own systems on AWS.
“One of the features I really enjoy on AWS is getting a very detailed idea of the costs of a service,” adds Lewis. “We get a lot more time to focus on optimizing our product instead of trying to optimize hardware.”
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