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CarePack — UX Case Study

To receive useful and effective feedback, we started conducting an informal critique session. The purpose of this activity was to provide the opportunity for all teams to share their ideas and concepts with other teams. As a result, we discussed our concepts with other teams and received their feedback.

Down-selection criteria

The critique session enabled us to look at our challenge from different perspectives to better understand how others perceive each of these concept.

As a result, while we originally found the concept of Food lockers an innovative and effective solution to address our challenge, we discovered that the concept of Truck Pickup app and the convenience that it provides for individuals makes it a more desirable and feasible concept.

Therefore, we decided to focus on the concept of Truck pickup app and we defined the following down-selection criteria:

  • Focus on making the donation process easy
  • Take advantage of existing workflows
  • Avoid legislative issues
  • Temporarily overlook the viability of individual home pick-ups

Prototyping

First, to answer the question of whether the donation action is easy to complete or not

, we created our first prototype using Sketch and InVision.