It's true to say that RPA has taken us a long way towards unlocking productivity benefits tied up in manual processes. It has galvanized a mindset that things can change without a need for massive systems reengineering. Although wholesale change isn't always a realistic option for most organization, RPA acts as a catalyst to help businesses progress and add value, enabling them to build strategic plans around investments they've already made into their legacy systems. It doesn't preclude big change – it simply supports a faster release of benefits alongside greater change initiatives, so that everyone's a winner! The expansion into artificial intelligence (AI) is the next step of this more granular, faster form of transformation, with more and more business activities either wholly or partially automated by increasingly sophisticated means.