A subgroup of chatbots are already being designed to helps perform specific tasks. The best way to think of these bots as service providers that you can hire to do a job or task for you. Often times these tasks are internal and B2B.

Internal chatbots are on the rise and have the potential to fundamentally change the way we work. Currently,

Examples of Bots as Assistants:

• X.ai: Ai assistant that schedules appointments for you.
• Tara.ai: Automates Tech Projects by hiring and managing developers for your tech project. Average time to hire talent using Tara is 24hrs instead of 2 weeks. Projects also run 30–50% faster than hiring a development agency.
• Chatbot Conference Bot: Managed all of the details for the Chatbot Conference. Automatically introduced people to each other, increased Conference Day engagement via gamification, and increased sales by 20%.
• Internal Agents: HR, Customer Service, Sales, Slack Bots, Fintech etc…

How AI & Bots are helping Companies:

The majority of the use cases are B2B as companies are building AI systems and using bots as a layer that integrates current enterprise software with an easy to use front end which allows users to get value via conversations.

One of the segments that is being disrupted is legals services. Companies like Ross Intelligence, JP Morgan Chase, are using bots to automate a lot of the legal tasks that their attorneys previously had to perform. This amounts to a huge savings, as lawyers bill in the hundreds of dollars per hour. DoNotPay is offering a similar service to the public where it fights certain cases for you automatically.

In 2018, we expect this trend to get only stronger. Expect companies to continue to develop AI and bot technologies that automate domain specific tasks. Any task focused on predictive analytics/maintenance, forecasting, optimization, administrative, etc is ripe for taking. Most importantly, these projects generally have a massive ROIs!

7. IOT & Voice