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Cisco VPN Client 常見問題解析

Error 442: failed to enable virtual adapter./啟用虛擬介面卡失敗

Resolution/解決


1. Try rebooting the computer and then try connecting again/嘗試重啟機器並且重新連線

2. Uninstall and reinstall /解除安裝並且重灌
- Control Panel - Programs and Features/控制面板-新增刪除程式
- Select Partners Cisco Systems VPN Client and select uninstall/選擇Cisco VPN 客戶端,並且選擇刪除
- Restart the computer/ 重啟機器
- Then load the client again./ 重新安裝Cisco VPN 客戶端.


3. Another possible fix for this Cisco bug is to perform the following steps:/ 另外一個可能的修復方法
- Control Panel - Network and Internet/ 控制面板-網路
- Open Network and Sharing Center/ 開啟網路中心

- Open Network Connection Manager /開啟網路連線管理
- Enable the virtual adapter ("Cisco VPN Adapter") /啟用Cisco 虛擬網絡卡
- Right click on it and select "Diagnose" /右鍵點選虛擬網絡卡並選擇分析
- Select Fix / 選擇修復

Error 440: Driver Failure 

Resolution/解決
Usually related to Deterministic Network Enhancer /通常和DNE驅動相關.


DNE suggestion - you can manually add the service to the local area connection. / DNE的建議-你可以手動新增此服務到本地連線裡.

Control Panel - Network and Internet /控制面板-網路選項
- Open Network and Sharing Center /開啟網路中心
- Open Manage Network Connection /開啟網路連線管理
- Right click on the Local Area Connection/ 右鍵單擊本地連線
- Select Install /選擇安裝
- Select Service /選擇服務
- Select Have Disk/ 從磁碟安裝
- Select browse and browse to c:\program files\common\Deterministic Networks\DNE\dne2000/ 定位到這個位置.
- Select Open /選擇開啟

Error 413: User Authentication Failed

Resolution/解決


If the user receives this error message before being prompted to put in their password: /如果使用者收到這個錯誤資訊在輸入密碼之前
1. Close the Cisco VPN Client, re-launch and try again. /關閉Cisco VPN 客戶端,重新啟動這個軟體.
2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)/ 如果第一招不管用, 請重啟機器(這種方法可以解決大部分的問題)


If the user receives this error message after putting in their password: /如果使用者收到這個錯誤資訊在輸入密碼之前,
1. The User will need to contact their admin for a password issue./ 他需要聯絡他的上級領導.


Error 56: The Cisco Systems, Inc. VPN Service has not been started

Resolution/解決

這一般是服務沒有啟用的問題,如果服務啟用後會自動停止,檢查一下Internet Connection Sharing (ICS)服務是否啟用,如果啟用試著把這個服務停止,再啟動Cisco Systems, Inc. VPN Service服務;如果ICS沒有啟用或仍然無法解決,就解除安裝客戶端並重裝,一般使用自動解除安裝並清除登錄檔資訊,以下是手工解除安裝的方法:

(1)開啟regedit
(2)刪除HKEY_LOCAL_MACHINE > SOFTWARE > Cisco Systems > VPN Client
(3)刪除HKEY_LOCAL_MACHINE > SOFTWARE > Deterministic Networks
(4)刪除HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Uninstall > {5624c000-b109-11d4-9db4-00e0290fcac5}.
(5)刪除HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > RunOnce > CISCOREBOOTFLAG
(6)在工作管理員,關掉cvpnd.exe程序
(7)刪除安裝目錄(C:\Program Files\Cisco Systems\VPN Client;C:\Program Files\Common Files\Deterministic Networks)
(8)刪除舊的DNE檔案(%systemroot%\system32\drivers\dne2000.sys;%systemroot%\inf\dne2000m.inf及dne2000m.pnf;%systemroot%\system32\dneinobj.dll)
(9)刪除%systemroot%\system32\drivers\cvpndrv.sys和cvpndrva.sys
(10)重啟機器,取消發現新硬體的安裝;
(11)將system32目錄下CSGina.dll重新命名CSGina.old;
(12)重啟機器,安裝最新版本的Cisco VPN Client;
【注意:進行以上操作後,如果仍然失敗,那要刪除臨時檔案setup.exe,再刪除Deterministic Network Enhancer:刪除或不勾選本地連線中的 Deterministic Network Enhancer】