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Using Artificial Intelligence to Promote Diversity

AI can help us overcome biases instead of perpetuating them, with guidance from the humans who design, train, and refine its systems. This article is part of an MIT SMR initiative exploring how technology is reshaping the practice of management. Artificial intelligence has had some justifiably bad press recently. Some of the worst stories have been about systems that exhibit racial or gender bias in facial recognition applications or in evaluating people for jobs, loans, or other considerations.1 One program was routinely recommending longer prison sentences for blacks than for whites on the basis of the flawed use of recidivism data.2