The Service Commitment does not apply to any unavailability, suspension or termination of Lambda, or any other Lambda performance including but not limited to issues:

(i) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of Lambda;

(ii) that result from any voluntary actions or inactions from you or any third party (e.g. scaling of provisioned capacity, misconfiguring security groups, VPC configurations or credential settings, disabling encryption keys or making the encryption keys inaccessible, etc.);

(iii) that result from you not following the best practices described in the Lambda User Guide on the AWS Site;

(iv) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control);

(v) that result from any maintenance as provided for pursuant to the Agreement; or

(vi) arising from our suspension and termination of your right to use Lambda in accordance with the Agreement (collectively, the “Lambda SLA Exclusions”).

If availability is impacted by factors other than those explicitly used in our Monthly Uptime Percentage calculation, then we may issue a Service Credit considering such factors at our discretion